Effective Date: August 21, 2025
Robin Ward Enterprises LLC (“we,” “us,” or “our”) values your privacy. This SMS Privacy
Policy explains how we collect, use, and protect your information when you interact with us via
SMS/text messages through our Grasshopper phone system.
1. Consent to Receive SMS
By providing your mobile number and opting in, you consent to receive SMS messages from us
related to:
• Appointment reminders
• Order or service updates
• Customer support
• Marketing and promotional offers (if explicitly opted in)
Message frequency may vary. Message and data rates may apply.
2. How We Collect Information
We may collect and store:
• Your phone number
• Messages sent to and from us
• Date, time, and content of your messages
We do not sell or share this information with third parties for their own marketing purposes.
3. How We Use Your Information
We use your SMS data to:
• Provide customer support
• Confirm or update you about services or orders
• Send important account or policy
information
• Send promotional messages (only if you’ve opted in)
4. Opting Out
You can opt out of receiving SMS messages at any time by replying:
• “STOP” to stop receiving messages
• “HELP” for help or more information
Once you opt out, you may receive a
confirmation message but will no longer receive marketing
or non-essential communications.
5. Data Security
We take reasonable steps to protect your personal information, including secure storage and
limiting access to authorized personnel only. All communications through Grasshopper are
subject to their security and privacy practices.
6. Disclosure of Information
We may share your information:
• As required by law (e.g., subpoena, court order)
• To protect our rights or investigate fraud
• With service providers who help us manage our SMS system (e.g.,
Grasshopper)
We do not sell or rent your mobile information to third parties.
7. North Carolina Privacy Rights
Under North Carolina law, you have the right to request access to or correction of any personal
data we hold about you. We comply with the North Carolina Identity Theft Protection
Act regarding the safeguarding and
disposal of your personal data.
8. Changes to This Policy
We may update this policy occasionally. When we do, we’ll revise the "Effective Date" at the
top. Material changes will be
communicated via SMS or email where applicable.
9. Contact Us
If you have questions about this policy or your data rights, contact us:
Phone: 888-876-7776
Email: info@rwenterprises.us
Address: 421 Fayetteville Street, STE 1100, Raleigh, NC 27601
Copyright © 2025 Robin Ward Enterprises LLC - All Rights Reserved.